Update Sunday, 10:50pm EST on 10/18/20 – SportsBetting.ag and BetOnline.ag are both up and running. Customers report being able to log-in and wager.
I can't tell if it's the website or the company going down. They did pay out my player props after about 12 hours but live betting and player props are still down for me. Here's hoping for the best. EDIT: They just paid out my bets from this mornings WWC game and some esports props. Looks like it's just tech issues slowing it down. Sports bettors have been frustrated for the last couple of weeks after BetOnline.ag was down and bettors were not able to access the site. This was bad timing as March Madness was the norm of the day at the time. This is such a bad impression for the company since not only was BetOnline down.
BetOnline is down. Site down all day. I spent over 30 minutes on live chat and was told goodbye after posting a follow up question about a tourney Ticket I was waiting on. (could've been a. The latest tweets from @betonlineag.
It is a good idea to have more than one sportsbook account for several reasons, one of which is for unforeseen circumstances like this. Shop sportsbooks now
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Below you can see the previous updates and news as it unfolded.
Update Sunday, 1:50pm EST on 10/18/20 – BetOnline website appears to be up and running. Customers are able to log in and wager. Sportsbetting.ag is still offline.
Update Sunday, 10/18/20 at 12 NOON EST – The BetOnline and SportsBetting websites are still down. A Tweet they just posted says that they expect to be back later today. Many people are wondering what will happen to the contests this week. Some people were able to get their picks in while others were not. We have not had a direct response from BetOnline on the matter but word on the street is that this week will be a wash, meaning that no picks will count for the contests this week. But, any non-contest bets already placed will be graded and awarded or deducted accordingly.
This is no doubt a catastrophe for one of the internet’s top U.S. facing online sportsbooks. There is no telling how much this weekend’s lost action will cost them in the end. They didn’t and shouldn’t pay the hacker’s ransom demands because that cannot guarantee they won’t attack again and it also encourages other would-be attackers.
UPDATE: Saturday, 10/17/20 at 9:05pm EST – BetOnline now has a message on their homepage which describes the situation & states that they are under “an aggressive cyber attack”. Click to see screen shot. Sister sportsbook SportsBetting.ag is also affected by this same cyber attack.
It is important to understand that customer data & funds are secure. This is a DDoS attack in which the perpetrator floods the websites with so much fake traffic that it overwhelms the servers. More on DDoS attacks
UPDATE: Friday, 10/16/20 at 2:14 PM – BetOnline has confirmed they are down because of cyber attack. Here is the message they just sent out to customers: “Valued customers, we are offline due to an aggressive cyber attack. We’re taking every measure to resolve the issue and we will be fully operational again as soon as possible.”.
Original: Friday, 10/16/20 at 1:01 PM – The very popular online sportsbook BetOnline.ag has been down all day today 10/16/20. The people at BetOnline are aware of the issue and are working to restore the site.
The error message people are getting has alternated between a BetOnline page with a computer generated error message stating that the Cloudflare connection is working and that the server is returning an error and another message which simply states “You do not have permission to view this directory or page.”.
It should be noted that there were a string of outages with BetOnline a couple of years ago due to a DDoS attack. There is no confirmation if this is what is happening here. BetOnline does employ Cloudflare, a company which specializes in preventing these sorts of attacks. Coincidentally (or not) Cloudflare just sent this message to all of its clients this afternoon.
Latest Tweets from BetOnline on the Situation
UPDATE: We are now LIVE with most services and expect to be 100% very soon. Thank you for your patience and we truly value your business.
— BetOnline.ag (@betonline_ag) October 18, 2020
UPDATE: We made significant progress overnight and expect to be live with most services today.
— BetOnline.ag (@betonline_ag) October 18, 2020
We are happy to update the following commonly asked questions:
1. All player balances and funds are 100% safe and secure
2. All pending wagers are still valid
We are rapidly working on an overall solution and hope to have one for you ASAP.
Thank you again for your patience.
— BetOnline.ag (@betonline_ag) October 18, 2020
UPDATE: We have made significant progress over the last 24 hours, and we hope to be able to provide a more concrete timeline for reopening soon. We will continue to provide updates as we work diligently to restore services. Thank you for your continued patience.
— BetOnline.ag (@betonline_ag) October 17, 2020
We are currently experiencing technical difficulties. Please accept our apologies for the inconvenience, we hope to have the service fully restored soon. Thank you for your continued patience and understanding.
— BetOnline.ag (@betonline_ag) October 16, 2020
Sports bettors have been frustrated for the last couple of weeks after BetOnline.ag was down and bettors were not able to access the site. This was bad timing as March Madness was the norm of the day at the time. This is such a bad impression for the company since not only was BetOnline down but other sites owned by the company like WildCasino.ag and Sportbetting.ag as well. the issue leading to this seems to have started on 1st March which took a toll on the different sites. This caused the sites to go offline then come back online again. The sites would work depending on the device you used and then go offline. It was hard for one to make a deposit or place wagers.
BetOnline.ag said this was routine maintenance but they never gave a heads up early enough for it which makes us speculate that they might have been victims of cyber-attack or something of the sort. But the exact details might not be determined at the moment but this was a DDOS attack. On Friday, 9th March, Dave Mason who promotes BetOnline on Twitter released a statement and from it, he reassured players that this was not from BetOnline’s activities but from an outside attack.
This attack caused more than 7000 websites across the world to go down. This is an activity that was launched by an outsider who intended on disrupting access to the site and upset the players. This has prompted the company to work closely with their service providers to restore the service but it took longer than intended. BetOnline.ag is a professional and mindful of its players’ security and this is the reason they have plans in the pipeline to put in place more security measures to make it easy for them to mitigate such occurrences in the future.
As a player at the betting site, you need not be worried about anything; your funds are safe, as well as, your personal information. This is not an attack that will pose danger to your funds or banking information. If at all you are worried, after the site is up you can choose to go for alternative banking methods like the cryptocurrencies support the site. The support, Litecoin, Bitcoin, and Ethereum.
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