The best advice I can offer is to contact PokerStars support about this issue and hopefully they can help you out Let us know! I havent fixed it fully as yet. I did a temporary fix. I cant open pokerstars from the desktop icon so open pokerstars.exe from the file destination folder. I contacted support about the issue. Aug 05, 2007 If you will drop our Support folks a line (support@pokerstars.com), they're standing by to help resolve this issue. All the best, Bryan S. Tournaments Administrator. PokerStars Poker Room Management Team.
02:4410 Oct
The Problem
With the advent of Windows 10 a number of programs and applications we rely on have had to update to accommodate the new technology. Among these, a number of people are reporting an inability to run the iPoker Network. This short article is dedicated to helping correct problems caused by the new operating system.
The most common reported problem experienced while running iPoker software with Windows 10 is a black screen where your login details typically go. You will also see blank squares on the side of the screen where the banners and advertisements usually show up. If this is the case then your solution is simple and easily remediable.
The problem comes from a compatability issue with your internet browser. Microsoft has a new internet browser called Edge. Edge has so far been problematic, but in order to generate more revenue and expand the user base, Microsoft has been pushing it pretty hard. Among ways that they are pushing it, they are including it prepackaged with your new Windows 10 operating system, alongside classic Internet Explorer. This is where the problem originates.
The Fix
Open up Internet Explorer. In the upper right corner you will find a cog symbol, click that. You are now in Settings. Click “Compatibility View Settings.” Among the things you see, you should find a box that says “Add This Website.” In order to make your iPoker Network app able to connect, you will need to add all of the websites that your particular app uses to connect and play. Usually there will be two main sites to add, one for the network itself, and one for the cashier.
Pokerstars Won't Open New
Of course, you may not know what sites you need to add to make your connection work. If you are unsure, you can download a free program, Fiddler, here.
Why Is Pokerstars Not Working
Fiddler does a lot of things, but among them it lists all of the network connections being made by programs on your computer. Simply scroll down the list until you find the name of your iPoker Network and add the website (And the cashier site) to the list mentioned in the paragraph above. That should allow your iPoker program permission to do what it was built to do.
Hopefully that will fix any problems you have, if not, type your problem into your search engine of choice. The chances are, someone else has the same problem and is already working on it.